Support
Questions about Aura, this website or the launch list? Write to us: nivasayag@gmail.com.
Which devices does Aura run on?
iPhone and iPad, with Apple Pencil or your finger.
Where are my notes stored?
Your notebooks, handwriting, PDFs and recordings stay on your device unless you choose a cloud action. Aura backs up and syncs your notebooks through your private iCloud (CloudKit) database, using your Apple Account. This goes from your device to Apple and does not pass through Aura’s servers.
How do I delete my account and data?
You can delete your cloud account inside the app. This removes your server account, credits and cloud jobs. Data on your device is removed when you delete the app.
How do I report a problem?
You can report a problem or give feedback inside the app. If a report cannot reach our server, the app offers to send it by email from your own mail app instead. You can also write to nivasayag@gmail.com.
How do I ask for a refund?
The Aura Monthly plan and credit packs are sold through Apple. If paid features are offered in the app, they are bought, billed and refunded through Apple under Apple’s terms. You can request a refund from Apple at reportaproblem.apple.com.
How do I leave the launch list?
To leave the list, email nivasayag@gmail.com or reply to our email. You can leave at any time.
How do I disconnect Google Calendar?
Google Calendar is optional. You can disconnect at any time with Disconnect Google in Aura Settings, which revokes the token and removes the events from the app. You can also remove access at https://myaccount.google.com/permissions.